pak47 Privacy Policy – How We Protect Your Data

1 Overview

pak47 is an online sports betting and gaming platform built for players in Pakistan. When you use pak47 — whether to bet on cricket, PSL matches, T20 internationals or football, play slots, or simply browse the platform — certain information about you is collected and processed. This Privacy Policy explains all of that clearly.

pak47 takes the privacy of its users seriously. We only collect data that is genuinely needed to operate the platform safely and fairly. We do not sell your personal information to advertisers or third-party marketers. We do not share your data with anyone outside the specific categories described in this policy.

By registering an account and using pak47, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, you should not register or continue using the platform. For any privacy-related queries, contact us at the details provided in Section 13.

2 Data We Collect

pak47 collects personal data across several categories depending on how you interact with the platform. Below is a summary of the main types of data we may hold about you:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required for responsible gaming obligations and with your explicit consent.

3 How We Collect Your Data

pak47 collects your personal data through several channels:

• Direct interactions: When you register an account, complete KYC verification, make a deposit, contact support or update your account settings
• Automated technical means: Cookies, server logs and analytics tools that record how you interact with the pak47 platform — which pages you visit, how long you stay and what actions you take
• Third-party verification providers: Identity and age verification services used to confirm your CNIC and personal details during the KYC process
• Payment processors: When you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer, relevant transaction reference data passes through payment processing systems

pak47 does not purchase data lists or acquire your personal information from unrelated data brokers. The data we hold about you is data you have provided directly or that has been generated through your use of the platform.

4 How We Use Your Data

pak47 uses your personal data only for specific, legitimate purposes. Using data for anything outside these purposes would require fresh consent from you. Here is how your data is used:

• Account management: To create, maintain and secure your pak47 account, process your login and manage your preferences
• Identity verification: To confirm you are who you say you are, that you are at least 18 years old, and that your payment methods belong to you
• Processing transactions: To handle your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer correctly and promptly
• Bet settlement and game results: To correctly record your bets on cricket, PSL, T20, football and casino games and settle them according to official results
• Customer support: To respond to your enquiries, resolve disputes and follow up on account issues through live chat and email
• Security and fraud prevention: To detect and prevent fraudulent accounts, bonus abuse, money laundering and other activities that harm the platform or other players
• Responsible gaming: To monitor patterns that may suggest a player is experiencing difficulties and to provide tools like deposit limits and self-exclusion
• Platform improvement: To understand how Pakistan players use pak47 and to improve the experience — faster load times, better navigation, more relevant sports coverage
• Legal and compliance obligations: To meet obligations under applicable laws, including anti-money laundering requirements

pak47 will never use your personal data to send unsolicited third-party marketing, to profile you for advertising purposes outside the platform, or to make automated decisions that significantly affect you without human review.

5 Payment Data and PKR Transactions

When you deposit or withdraw funds on pak47, your payment data is processed through secure payment gateways. pak47 does not store your full JazzCash PIN, Easypaisa credentials, bank account passwords or card CVV numbers on its own servers. Payment credentials are handled exclusively by your payment provider.

What pak47 does retain is transaction reference data — the information needed to confirm that a deposit was received or a withdrawal was sent, link it to your account, and resolve any payment disputes. This includes transaction IDs, timestamps, amounts in PKR and the payment method used.

All payment data held by pak47 is subject to the same security standards as the rest of your personal data. If you believe a payment transaction has been incorrectly recorded on your account, contact support via live chat with your transaction reference number and we will investigate promptly.

6 Sharing Your Data

pak47 does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Your information is only shared in the specific, limited circumstances described below:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the transaction data necessary to process your PKR deposits and withdrawals. Each processor operates under its own privacy obligations.
• Identity verification providers: Third-party KYC services may receive your identity documents and personal details to confirm your age and identity. These providers are contractually bound to handle your data securely and only for verification purposes.
• IT and platform infrastructure: Hosting, server and software providers who support the technical operation of pak47 may have access to data stored on those systems. They are bound by confidentiality obligations and are not permitted to use your data independently.
• Legal and regulatory authorities: Where pak47 is required by applicable law, a court order or a legitimate investigation to disclose personal data, we will comply. We will notify you where legally permissible to do so.
• Anti-fraud and security services: In cases of suspected fraud, money laundering or account abuse, relevant data may be shared with fraud prevention services or law enforcement agencies.

All third parties that receive your personal data from pak47 are required to handle it in a manner consistent with this Privacy Policy. pak47 does not transfer your personal data to countries or organisations that do not provide an adequate level of data protection.

7 Data Retention

pak47 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The general retention principles we follow are:

• Active accounts: Your personal data is retained for the full duration that your pak47 account remains open and active
• Closed accounts: After an account is voluntarily closed or suspended, core identity and transaction data is retained for a minimum period to satisfy legal and compliance obligations — typically five to seven years depending on the nature of the data
• KYC documents: Identity verification documents are retained for the legally required period after account closure
• Support communications: Live chat transcripts and email correspondence are retained for up to two years after the relevant issue is resolved
• Technical and usage data: Anonymised or aggregated usage data may be retained indefinitely for platform analytics, as it no longer identifies any individual

Once the applicable retention period has passed, pak47 securely deletes or anonymises your personal data so that it can no longer be associated with your identity.

8 Security of Your Data

pak47 uses a range of technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or disclosure. Security is built into every layer of the platform.

• All data transmitted between your device and pak47 is encrypted using industry-standard TLS (Transport Layer Security)
• Account passwords are stored in hashed form — pak47 staff cannot see your actual password
• Access to personal data within the pak47 organisation is strictly limited to staff who need it to do their job
• Regular security reviews and vulnerability assessments are conducted on the platform infrastructure
• Suspicious login attempts trigger automatic security alerts and may result in temporary account locks for your protection

While pak47 takes every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account secure. Use a strong, unique password for your pak47 account and never share your login details with anyone. If you suspect your account has been compromised, contact our support team immediately via live chat.

9 Cookies and Tracking

pak47 uses cookies and similar tracking technologies to ensure the platform works correctly, to remember your preferences and to understand how Pakistan players use the site. Cookies are small text files stored on your device when you visit the platform.

The main categories of cookies used on pak47 are:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during your session and remembering items in your bet slip. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help pak47 understand which pages are most visited, how long players spend on the platform and where technical errors occur. Data collected is aggregated and does not identify you individually.
• Preference cookies: Remember your language and display settings so you do not have to reconfigure them each visit.
• Security cookies: Used to detect and prevent fraud and protect your account from suspicious activity across sessions.

Most browsers allow you to manage cookie preferences through their settings. You can choose to block or delete cookies at any time, though disabling essential cookies will affect the functionality of the pak47 platform. pak47 does not use cookies to serve third-party advertising or to track you across unrelated websites.

10 Your Rights Over Your Data

As a user of pak47, you have rights in relation to the personal data we hold about you. pak47 respects these rights and will respond to any valid request promptly.

• Right to access: You can request a copy of the personal data pak47 holds about you at any time
• Right to correction: If any of your personal data is inaccurate or outdated, you can ask pak47 to correct it — or update it directly through your account settings where applicable
• Right to deletion: You can request that pak47 delete your personal data. Note that this right is subject to legal retention obligations — for example, we cannot delete KYC data before the legally required retention period expires
• Right to restrict processing: In certain circumstances you can ask pak47 to restrict how your data is processed while a query or complaint is resolved
• Right to data portability: You can request that pak47 provide your personal data in a structured, machine-readable format so it can be transferred if needed
• Right to object: You can object to pak47 processing your data for specific purposes, including any direct marketing communications

To exercise any of these rights, contact the pak47 support team via live chat or email. We will verify your identity before actioning any request to protect against unauthorised data access. Requests are typically handled within 30 days.

11 Minors and Under-18 Protection

pak47 is strictly for adults aged 18 and over. The platform is not directed at, and does not knowingly collect personal data from, anyone under the age of 18. Age verification is a mandatory step in the account registration process for this reason.

If pak47 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and any associated data will be deleted or anonymised as promptly as possible in accordance with our legal obligations.

If you are a parent or guardian and you believe your child has created an account on pak47, please contact our support team immediately so the situation can be resolved. We take under-age access very seriously and will act without delay on any such report.

12 Changes to This Privacy Policy

pak47 may update this Privacy Policy from time to time to reflect changes in the platform, changes in applicable laws or improvements to our data handling practices. When significant changes are made, registered players will be notified via email or an in-platform notification.

The updated Privacy Policy will always be available on this page with a revised "last updated" date at the top. Continuing to use pak47 after a policy update has been published constitutes your acceptance of the revised terms.

We encourage you to review this page periodically so you are always aware of how your personal data is being handled. If you have any concerns about a specific change to this policy, contact the support team before continuing to use the platform.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how pak47 has handled your personal information, please reach out to the team directly.

The fastest way to get a response is via the live chat feature on the pak47 platform, which is available 24 hours a day, 7 days a week. For written privacy requests, you can email us at: [email protected]

Please include your registered account username and a brief description of your request so we can identify you quickly and respond accurately. Privacy requests are handled within 30 days as a standard, though we aim to respond to straightforward queries much faster.